Contact
Talk to the Parcelo team
Questions about COD reconciliation, a courier, or your store? Reach us by email or WhatsApp. We're a small team and we read every message.
Help us help you faster
When you get in touch about a specific issue, include:
- • Your Shopify store URL (yourstore.myshopify.com)
- • Which courier the order shipped with
- • The Shopify order number or the courier tracking number
- • A screenshot of what you're seeing in Parcelo, if you can
What merchants usually ask about
Connecting a courier
Help connecting PostEx, Rocket Courier, Trax, XPS and Swift Post via API, or importing a CSV for TCS, Leopards, M&P and BlueEx and others.
See courier integrations →Plans and billing
Questions about the Free, Growth and Pro plans, the 7-day trial, or how Shopify bills you in USD.
Compare plans →Reconciliation numbers
An order that looks unpaid, a charge that seems too high, or a settlement you can't match.
How reconciliation works →Sizing the opportunity
Want to estimate how much COD is costing you before you install?
Try the COD calculator →Use a courier we don't support?
Tell us which one and we'll build the API adapter.
Want help getting set up?
New merchants can request a free month of Pro and an onboarding call.